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Please read ALL of the following carefully before calling or emailing us.
How to Claim
Warranty claims will only be handled through the appropriate channel which is email. If you do not supply all of the requested information, your claim may be rejected.
For UK claims please email us at firstname.lastname@example.org for help.
For USA claims please email email@example.com or phone 800 423 8587 ext 123 for our customer service group.
1 year manufacturer’s warranty. Covers unexpected failure/defect of all parts/components that may not be attributed to fair wear & tear. The claimant must be the original owner/purchaser produce a receipt to prove the date of purchase. The parts/components must be free from any modification. Back to base warranty, i.e. the customer is fully responsible for returning the machine at their own cost. In most cases this will not be necessary & we will send you a replacement part(s) to rectify any issue. Normally will cover replacement parts shipping costs for the UK. If outside of the UK, you will be responsible for shipment costs and the parts will be supplied free of charge.
IMPORTANT – service
Your machine is supplied with the tools you need to keep it maintained & in tip top condition. If something comes loose, this is not normaly considered a warranty issue, you are expected to use the supplied tools to keep your machine in good working order. Make sure you check nuts & bolts at regular intervals to ensure nothing is working loose.
When you make a claim, you will be expected to provide photographic evidence of your machine / issue including close up shots of any failed component(s). In some instances you will then be required to send the failed part/component back to our head office for inspection at your own cost.
Warranty Returns Address
This will be supplied once we have reviewed your claim